Air Thermostat
Press On/Off and press left or right for desired temperature. Make sure the unit is in cool position/ heat position, whichever you desire (72º F – 77º F is a cool temperature.) Do not turn A/C below 72º F as it may cause the A/C to malfunction and stop working. Do not leave any doors open as this will cause the air conditioner to malfunction.

Alarm Clock
To set the alarm, turn selector on top of Radio to Set Alarm, hold button for hour and minutes to desired time. Select the side alarm button to Radio or Buzzer.

Blender
Sit blender container in base, place liquid or soft ingredients into blender and place the lid on securely. Press the desired settings on the panel to start.

Coffee Maker
Open top of coffee maker. Place filter pack of coffee provided for 10 cups in holder and fill reservoir with water and close lid. Set knob on BREW and push in for ON. To open (unlock) the top of coffee carafe, turn lid to the right, to close (lock) the top of the coffee carafe, turn lid to the left.

Washers and Dryers
Free of charge for our owners and guests.
Buildings 1 & 2 are located in Building 1 on 3rd & 4th floors by stairs.
Building 3 is located on 2nd floor by stairs.
Building 4 is located on 4th floor by stairs.
Buildings 6 – 10 located on 2nd & 4th floors by elevators.

Dishwasher
Fill main detergent cup located on the side of the front door with dish washing powder or tabs provided and slide closed. Close door and turn button to desired wash. Slide the lever to start the dishwasher. Do not use liquid soap, as this will cause the dishwasher to overflow.

Garbage Disposal
Run water and turn on the garbage disposal switch located on the wall behind the sink. Do not put your fingers into the drain/disposal. Do not put metal, glass, bones, tobacco, eggshells or greasy items into the disposal.

Ice Maker
To make ice, place the switch to the on position. To turn off ice maker, place the switch to the off position.

Iron
Fill with water and turn the knob to the desired temperature. Use the ironing board for all ironing. Do not iron on beds, tables or floor.

Hair-dryer
Remove hair-dryer from the bag on top of counter. Press the switch to the ON position 1 or 2. Position 1 is low, position 2 is for medium and position 3 is for high.

Microwave
Do not place cups of water, foil, metal or plastic inside the microwave. Select a temperature between 1 and 11, enter desired minutes and press start. For automatic time, press cook-time, press hour button up/down, and press start time up/down.

Oven
Place food inside on middle rack. (Do not place paper products or plastic inside the oven). Turn knobs to set desired temperature and press start. For timed cook, press cook time, press hour button up/down, and press start time up/down.

Shower
Pull the ring underneath the waterspout and twist to turn the shower on.

Fire Extinguisher
Locate the fire extinguisher (located underneath the counter in the kitchen in most villas, or inside the utility room with washer and dryer in other units). Pull the pin and squeeze handle. Spray back and forth in a sweeping motion at the base of the fire. CALL 911 

Watch All Your Favorite Shows!

For your convenience here is a complete list of all TV channels. A great lineup of entertainment is waiting.

2: PBS
3: ION Television
4: DGNY—The Knox
5: CBS—WVLT
6: QVC
7: CW—WBXX
8: MyVLT
9: NBC—WBIR
10: Local KCS TV
11: Fox 43
12: City Council
13: ABC—WATE
14: WAGV/Church Christian
15: WVLR D48 Tazewell, TN
16: ABC Family
17: Lifetime
18: Weather Channel
19: Fox Sports TN
20: MYV
21: 10 News 2
22: CNN
23: Headline News
24: VH1
25: History
26: Comedy Central
27: Nickelodeon
28: HGTV
29: A&E
30: USA
31: ESPN2
32: ESPN
33: CSN Sports
34: TBS
35: E!
36: GAC
37: Fox News
38: Food
39: Tru TV
40: CNBC
41: SYFY
42: HSN
43: BET
44: TV Guide
45: TMC
46: FX
47: Golf
48: TLC
49: Cartoon Network
51: OWN
52: FS1
53: NBCSP
54: Bravo
55: Disney
56: Hallmark
57: TV Land
58: Fox Sports
60: Jewelry
61: Local
64: SEC
66: Discovery
67: TNT
68: Animal Planet
69: Spike TV
70: AMC
71: EsqTV
72: HSN
95: WGN
96: Local Program
98: CSPAN

In an effort to conserve and protect Tennessee’s natural resources, Laurel Crest resort has received a designated Bronze Level from Trip Advisor Green Leaders Program. The Trip Advisor’s Green Leaders Program is unique in that it covers an all-inclusive list of environmental initiatives that are specific to the Tennessee environment. Here at Laurel Crest we have many Green practices in place which give you the opportunity to participate as well.

Water Conservation
We have low flow faucets and showerheads in all the rooms. You can help us conserve water by reusing your towels and linens.

Energy Efficiency
We use Energy Star-rated equipment. Also, most of our lighting is high energy efficient lighting. You can help us stay energy efficient by turning off all lights and appliances when leaving your room.

Recycling
Recyclable materials are newspapers, magazines, steel and aluminum cans, corrugated cardboard, and white office paper.  If you would like to recycle any of these items, please bag them separately in the Green Bags found under the sink and contact Guest Services at ext. 0 for pick up. Aluminum and steel cans may be bagged together. Grounds person will pick up the grounds recycling for plastic and cans/aluminum only that will be placed in the following locations:

Building 1 & 2:  laundry room on 3rd floor
Building 3 & 4:  laundry room on 2nd floor
Building 5, 6, & 7: ice machine room on 3rd floor
Building 9 & 10: vending room on 3rd floor
Clubhouse Break Room
Maintenance Shop
Housekeeping Break Room

Clean Air Practices
We use environmentally friendly cleaners as well as environmentally preferable High Energy Particulate Air filters.

Everyone at Laurel Crest is dedicated to delivering the best vacation experience possible. The following services are available by dialing 0 or stopping by the guest services desk located in the lobby.

Concierge Services
Concierge Services can be found in the lobby area. The associate on duty will be pleased to assist with purchasing theme park tickets, booking historic tours and making dinner recommendations. Please ask about local events or music, as there is always something wonderful going on in the city!

Copies/ Fax
Copy and fax services are available at Guest Services.

Wake-Up Service
Please contact Guest Services by dialing 0 to schedule a wake-up call.

Lost and Found
For articles lost or found, please contact Guest Services.

Mail and Messages
Mail received at the resort may be collected by either calling or stopping by Guest Services. For telephone messages, follow the instructions on your in-room telephone plate. You can drop outgoing mail at Guest Services.

Transportation
Call Guest Services at Ext. 0 to arrange transportation to local area attractions.

Our Housekeeping Department takes great pride in the quality of their work. If for any reason we do not meet your expectations, please contact Guest Services at ext. 0 so that we may correct any deficiencies.

Additional supplies or amenities such as toilet paper, paper towels, trash bags, soaps, etc, can be picked up at the Housekeeping building between the hours of 9am-4pm or at the Front Desk between the hours of 7 am-11 pm daily.

Towel and Linen Exchange
Laurel Crest Resort offers a complimentary towel and linen exchange service between the hours of 9am-4pm daily. Please take your dirty towels and linen to the Housekeeping building located between buildings 2 and 10.

Bath Towels
We are happy to exchange these towels for you during your stay. If you require additional towels, they can be acquired between 9am-4pm at the Housekeeping Building or by contacting Guest Services for assistance.

Pool Towels
For your convenience pool towels have been provided in your villa. We are happy to exchange these towels for you during your stay. If you require fresh pool towels, they can be acquired between 9am-4pm at the Housekeeping Building or by contacting Guest Services for assistance.

Garbage Pickup
Please dial Guest Services at extension -0- for garbage pickup from the hours of 7 am – 10 pm. If you prefer, you can dispose of the garbage in dumpsters provided in front of Buildings 4 & 7.

Washers and Dryers
Free of charge for our owners and guests.
Buildings 1 & 2 are located in Building 1 on 3rd & 4th floors by stairs.
Building 3 is located on 2nd floor by stairs.
Building 4 is located on 4th floor by stairs.
Buildings 6 – 10 located on 2nd & 4th floors by elevators.

The following services are available for additional charges. A 24 hour notice is required.

Mid-stay Clean Service
$30.00 per unit (includes trash removal, fresh towels and linens and replace amenities).

Full Clean
See chart below for per unit cost (includes vacuum, fresh linens & towels, trash removal and replace amenities).

Checkout Instructions
1. Leave all trash inside bag and tied or take trash to dumpsters located in front of Buildings 4 & 7.
2. If you wish, put dirty dishes in dishwasher and start.(Not Required)
3. Have a safe journey home!

Please do not hesitate to contact us at ext. 0 for further instructions if needed. We appreciate your assistance.

Airport
McGhee Tyson Airport
2055 Alcoa Hwy., Alcoa, TN 37701
865.342.3000

Transportation
J & R Transportation Taxi Service
505 Kings Hills Blvd., Sevierville, TN 37863
865.312.9150

Medical
LeConte Medical Center
742 Middle Creek Rd., Sevierville, TN 37862
865.446.7000

Urgent Family Care
707 Dolly Parton Pkwy., Sevierville, TN 37862
865.428.2014

Grocery & Drug Stores
Publix
2656 Pkwy., Pigeon Forge, TN 37863
865.774.2030

Food City
3625 Pkwy., Pigeon Forge, TN 37863
865.453.4977

Walgreens
3071 Pkwy., Pigeon Forge, TN 37863
865.429.7127

Address
2628 Laurel Crest Lane, Pigeon Forge, TN 37863

Phone Number
(865) 832-2101

Check-in and out information:

Upon check-in, each reservation requires a major credit card. Guest Services does not accept cash.

Check-in: 4 pm

Check-out: 10 am

Key Card
Should you lose your Key Card, please notify the Guest Services immediately so that your lock may be re-coded. For your safety and security, I.D. will be required to have a new key made. Please return your Key Card to the front desk upon check-out. Please keep your keys away from cell phones because the keys may get de-coded and new ones would need to be made.

Parking
Complimentary parking passes are available (two vehicles per villa) for all registered resort guests. The resort cannot be responsible for items left in vehicles on the property. For trailer, boat or RV parking please contact Guest Services prior to arrival.

Day Use Policy
Club owners not staying at the resort must call prior to arrival to ensure availability for day use. First priority given to resort occupants.

Pet Policy
Unfortunately, pets are not allowed at Laurel Crest. But we do understand they are like family. Please contact Guest Services for information about pet boarding.

Smoking
We permit smoking on your balcony with the unit door closed and provide designated smoking areas in our common areas.

A $300.00 Cleaning Fee will be applied if smell or evidence of smoke or pets is present in unit.

Everyone at Laurel Crest Resort is dedicated to delivering the best vacation experience possible. The Guest Services desk is located in the Clubhouse lobby and the associate on duty will be happy to assist you with any special requests. Call or stop by for the following services:

Concierge Service
Personalize your vacation with recommendations and ticket assistance to the best activities and entertainment in town. The concierge is located in the top level of the Clubhouse.

Explore the Smokies
Mondays mornings at 9am downstairs in Clubhouse. Representatives from local attractions will be there to inform you about area shows. Coffee and doughnuts will be available. Please join us for a fun filled presentation.

Popcorn is available every day except Monday in the Clubhouse starting at 3 pm.

Coffee is available every day in the Clubhouse from 7 am – 11 pm.

Wake-Up Service
If you would like a wake-up call, please notify Guest Services at ext.0.

Copies
Copy service is available at Guest Services.

Additional Amenities
High Chairs, Pack–Plays, Rice Cookers, Fans, Sound Machines and more are available as a special request item through Guest Services. The number of available items is limited and will be provided on a first come, first served basis.

Fax Machine
Facsimile (FAX) service is available for your convenience at Guest Services. The resort fax number is (865) 832-2102.

Key Card
Should you lose your key card, please notify Guest Services immediately so that your lock may be recoded. For your safety and security, I.D. will be required to have a new key made. Please return your key card to Guest Services upon checkout.

Lost & Found
For all lost or found articles, please contact Guest Services at ext. 0.

Mail & Messages
Mail received at the resort may be collected by either calling or stopping by Guest Services. For telephone messages follow the instructions on your in-room telephone plate. You can drop outgoing mail at Guest Services.

Newspapers
USA Today is available free in the resort lobby.

Postage Stamps
Postage is available at Guest Services.

BBQ Grills
Grills are available behind Buildings 5 & 6. For your convenience, utensils can be checked out at the Front Desk. We’ll even light the grill for you. Be sure to follow safety guidelines posted on the BBQ grill. Must be 18 years of age to operate BBQ grills. All grills are first come first serve basis. Hours 9:00 am – 9:00 pm.

Multi-Sport Court
Laurel Crest Multi-Sport Court is located behind Buildings 9 & 10. Basketballs, Shuffleboard and Tennis equipment will be available at no charge. Please see Guest Services located at the Clubhouse.

Game Room
The Game Room is located at the Clubhouse. Hours of operation are daily from 7am-11pm.
Arcade games require tokens (token machine available). Please be advised money will not be refunded for tokens.

Fitness Center
The Fitness center is located at the Clubhouse. Hours of operation are daily from 7 am-11 pm. Requires room key for entrance. Must be 18 years old or accompanied by an adult.

Sauna
The dry sauna is located downstairs at the Clubhouse. Hours of operation are daily from 7am-11pm.

Business Center
There is a computer and a printer located at the Clubhouse. A fax machine and copier are also available upon request. Hours of operation are daily from 7am-11pm.

Pools
Indoor Pool and Kiddie Pool located at the Clubhouse. Open daily between 7 am-11 pm except during inclement weather or routine maintenance.

Outdoor Pool and Hot Tub behind Buildings 5 & 6. Open daily between 9 am-10 pm except during inclement weather or routine maintenance.

Pool Towels
There will be an assigned amount of pool towels located in each unit. These towels are to be used at the on-site pools only. Please maintain your pool towels throughout the duration of your visit as a charge will be assessed for each missing pool towel upon departure. Pool Rules

• No diving, there is no lifeguard on duty.
• If you need assistance getting in or out of the pool, please ask any of our Staff.
• Do Not enter the pool area at any other time other than open hours.
• Swim at your own risk. Owners and Management are not responsible for accidents and injury.
• No radios, other than personal headsets allowed.
• No glass allowed in the pool area.
• Maximum pool depth is 4 feet, 6 inches.
• No animals allowed.
• Shower before entering the pool.
• Children must be accompanied by an adult.
• No running in the pool area.
• Pool and Spa for registered owners and guest use only.
• Do not swallow pool water, it is re-circulated.

Whirlpool Rules
Maximum recommended use is 15 minutes per sitting and 30 minutes per day. Observe the limit to avoid nausea, dizziness, fainting and heat stroke.
Elderly persons and those with the following health conditions must not use the Whirlpool without written permission from a physician: Pregnancy, Heart Disease
Diabetes, High Blood Pressure, Low Blood Pressure, persons with skin disease, open wounds, nasal or ear discharge, inflamed eyes or any communicable disease are not allowed in the Whirlpool.

Do Not use the Whirlpool alone. Enter and exit slowly from the designated access areas only. Use of swimming pool immediately after exiting the Whirlpool can cause symptoms of nausea or shock.
Submerging your head underwater is not recommended.

• Drink plenty of fluids prior to and after using Whirlpool.
• Do Not use the Whirlpool while under the influence of drugs or alcohol.
• Shower before entering the Whirlpool.
• Children under 16 must be accompanied by an adult.
• A maximum of five people are allowed in the Whirlpool at the same time.
• The temperature: 104° F.
• No food, drinks or animals in Whirlpool.
• Hours: 7 am to 11 pm
• Pool and Spa for registered owners and guest use only.
• Do Not swallow Jacuzzi water, it is re-circulated

To view our resort map, click here.

Welcome to your home away from home. Vacation is a time for fun and relaxation; however, just like at your home, safety and security begins with you. It is our goal that your time spent with us is enjoyable, which also means feeling safe and secure. Here are a few safety tips recommended for you to follow:

Inside Your Villa

• Keep the dead bolt locked when inside your villa.
• Do not allow strangers into your villa. If someone’s identity seems suspicious, dial 0 and/or report them to Security or Resort Manager.
• Never leave your children unattended. Familiarize them with their new surroundings and other safety procedures.
• Make sure to lock your vehicle and take all valuable items inside with you and/or store them in your trunk out of sight. The resort is a “Park at Your Own Risk” property.

Keys

• Keep track of your key(s) by keeping them with you at all times. Do not give your villa keys to others.
• Return your key to Guest Services when you check out or drop your keys in the drop box located at the entrance to the clubhouse.

On and Off the Property

• Never leave your wallet, keys or purse unattended while at the pool.
• Ask our associates for the most direct driving directions when preparing to travel to attractions.
• Instead of carrying cash, use a credit card or traveler’s check when making large purchases. Do not draw attention to yourself by displaying large amounts of cash or expensive jewelry.
• If you see any activity that appears suspicious, please dial 0 and/or report it to Security and Resort Management.
• Pay attention to when and where you are walking or parking. Be aware of your surroundings.

Fire Safety
While a fire at our resort is extremely rare, we feel it is still very important for you and your family to be mindful of what precautions to take should an emergency arise. Plan your escape!

• Upon arrival please locate your fire extinguisher. It can be found beneath the kitchen counter.
• Locate the fire alarm and all exits (inside and outside your villa). Make sure everyone in your group knows those locations.
• Familiarize yourself and your group with the resort fire evacuation plan and agree on a meeting place where you can account for everyone in your group. The back parking deck is recommended.
• Ensure that all Key Card holders keep their cards with them at all times.
• Add the external resort phone number (865.436.4367) to your cellphone contacts.
• To operate the fire extinguisher, pull the pin and squeeze the handle. Spray back and forth in a sweeping motion at the base of the fire.
• First call: The fire department (9 + 911, or 911 on your cellphone).
• Second call: Guest Service desk, ext. 0. Identify yourself and your location and briefly describe the situation.
• If you are in a public area, calmly leave through the nearest exit.
• If you are inside your villa, touch the villa door. If it is hot, DO NOT OPEN IT. If the door is cool, brace your shoulder against the door and open it slowly. Be prepared to close it quickly if flames or smoke are on the other side.
• If you are able to leave your villa, remind everyone of the agreed upon meeting place, take your key, close the door behind you and sound the nearest alarm.
• Use the nearest stairwell or fire exit. DO NOT TAKE THE ELEVATOR.
• Crawl or keep low to reduce exposure to odorless carbon monoxide.

If you can not leave your room please follow these steps:

• If neither landlines nor cell service is available, signal to those outside your room that you are inside by hanging a sheet from your balcony handrail.
• Turn off the air-conditioner.
• Place wet sheets around the doorjamb. Block any vents that are emitting smoke.
• Open the windows ONLY if you are certain you are letting in fresh air.
• If the walls are hot, splash them with water. Use your ice bucket to cool them.
• If there is smoke in your villa, stay as low as possible and keep your nose and mouth covered with a wet cloth.
• DO NOT JUMP unless instructed by fire safety officials prepared to catch you. Otherwise continue the actions prescribed above and signal from your window for help.

Code Adam
Code Adam is a nationally recognized missing child safety program in the United States and thousands of department stores, retail shops, shopping malls, supermarkets, amusement parks, and museums volunteer in the program. Bluegreen is proud to add its name to the long list of those participating.

Your Course of Action
If you believe that your child is missing, do not panic, but do take action immediately. Search the area checking wherever a child may crawl or hide. Children think hiding is a game and hiding places are limitless in the mind of a child.

If you still cannot find your child after a thorough search, call Guest Services at “0” and report him/her missing. You will be asked to provide the following information:

• Your name, unit number and cell phone number
• Child’s name, sex, age, hair color, eye color
• Child’s approximate height and weight
• Where was the child last seen
• What the child was wearing (type of clothing, color, shoes, etc.)

Be prepared to report to the Guest Services area to provide additional information if needed.

Guest Services has already been instructed to immediately announce a Code Adam to the Code Adam Team as soon as they receive the report of a missing child. They will provide the team with all the information you have given them. All associates assigned to the Code Adam Team will immediately stop what they are doing and search for the child.
If the child is not found within 10 minutes of initiating the Code Adam, Guest Services will contact local law enforcement and request assistance.

We hope this encounter will never take place, but would like you to know what the appropriate steps to take are, and that Bluegreen will be with you every step of the way.

Resort Number: (865) 832-2101

Resort Fax Number: (865) 832-2102

Helpful Numbers

Guest Services: 0
Resort Manager:72154
Security: 0 
Housekeeping: 0
Concierge: 0

Emergencies
9 + 911

No Charge  
Local Calls:  9 + Number
Toll-Free Calls:  9 + 1 + Number

Your vacation villa includes the following amenities:

Cable TV
Press the power button on the television or remote. Guide button will show the channel line up.

Balcony/Porch
Enjoy breathtaking views of the Smoky Mountains from the comfort of your villa. (Not available in all unit types.)

Fireplace
Cozy up to the warmth of a crackling fire. (Not available in all unit types.)

Fully-Equipped Kitchen
You’ll find everything you need to prepare home-cooked meals. (Not available in all unit types.)

Internet Access
Limited Wi-Fi access is complimentary. You will be required to enter your room number and last name to choose the plan that you desire.

Whirlpool Bath
Relax and unwind in the privacy of your vacation villa. (Not available in all unit types.)

Dear Resort Guest,

We’re delighted that you’ve chosen to share happiness with your loved ones during your stay at this unique Bluegreen Vacations® resort. We also hope your vacation provides you with many opportunities to share time together, smiles and memories with your family and friends.

We invite you to take advantage of all that Laurel Crest™ has to offer, including our pool, hot tub and game room. While we are proud to offer an enjoyable stay at the resort, we know you’ll want to explore the Smoky Mountains. Surround yourself with nature during a scenic hike or spend the day fly-fishing for trout. For a truly exhilarating experience, go on a white water rafting adventure. If you like friendly competition, challenge your family to a round of mini-golf.

Again, we extend our warmest welcome. We hope you’ll enjoy the accommodations and all the amenities that Laurel Crest has to offer. Please know that we stand ready to do whatever we can to make your stay enjoyable.

Sincerely,
The Management and Staff of Laurel Crest

Take a look! Here’s a sneak peek at some of the exciting activities and adventures you and your family can enjoy while visiting the Smoky Mountains. Stop by Guest Services or dial 0 for more information on area attractions.

Upcoming Onsite Events:

Dollywood
2700 Dollywood Parks Blvd., Pigeon Forge, TN 37863
800.365.5996

Dolly’s Stampede
3849 Pkwy., Pigeon Forge, TN 37863
877.782.6733

Wildwater
3555 Hartford Rd., Hartford, TN 37753
866.319.8870

Smoky Mountain Opry
2046 Pkwy., Pigeon Forge, TN 37863
800.768.1170

Bush’s Baked Bean Museum
3901 U.S. 411, Dandridge, TN 37725
865.509.3077

Ober Gatlinburg
1001 Pkwy. #2, Gatlinburg, TN 37738
865.436.5423

Titanic Museum
2134 Pkwy., Pigeon Forge, TN 37863
800.381.7670

Firehouse Golf
2528 Pkwy., Pigeon Forge, TN 37863
865.908.1933

Important Onsite Information:

Temporary Clubhouse Operating Hours:

Monday – Thursday: 7:30 AM to 8:00 PM
Friday – Sunday: 7:30 AM to 10:00 PM

Closure of Resort Amenities:

As a result of the COVID 19 pandemic and guidance of the local and federal health and regulatory agencies, all resort amenities and common areas will be closed until further notice. This includes clubhouses, fitness centers, pools, and hot tubs. Additionally, Day Use for non-registered guests have been suspended until further notice.

When it comes to dining, the choices are always decadent and prepared with flair. Have your fill of tasty food at some of the area’s most scrumptiously delicious restaurants. For more suggestions, please dial 0 for Guest Services.

Log Cabin Pancake House
4235 Pkwy., Pigeon Forge, TN 37863
865.453.5748

Bullfish Grill
2441 Pkwy., Pigeon Forge, TN 37863
865.868.1000

Smoky Mountain Brewery
2530 Pkwy., Pigeon Forge, TN 37863
865.868.1400

Mel’s Classic Diner
119 Wears Valley Rd., Pigeon Forge, TN 37863
865.429.2184

Blue Moose Burgers & Wings
2430 Teaster Ln. # 108, Pigeon Forge, TN 37863
865.286.0364

Mad Dog’s Creamery
3048 Pkwy., Pigeon Forge, TN 37863
865.774.5558

You can also order from Hello Fresh and prepare your meal in the comfort of your unit. Bluegreen owners and guests receive an exclusive offer of $80 off which is 8 free meals when they use promo code BLUEGREEN80.