Blue Ridge Village

Air Thermostat
Press system to select heat or cool. Make sure the unit is in cool position/ heat position, whichever you desire. Do not turn A/C below 68º F as it may cause the A/C to malfunction and stop working.  Do not leave any doors open as this will also decrease the efficiency of the system.

Alarm Clock
To set the alarm, turn selector on top of Radio to Set Alarm, hold button for hour and minutes to desired time. Select the side alarm button to Radio or Buzzer.

Blender
Sit blender container in base, place liquid or soft ingredients into blender and place the lid on securely. Press the desired settings on the panel to start.

Cup Dispenser Style: Open top of coffee maker, you should see two chambers. The front chamber is for your filter and coffee. The back chamber is your water reservoir. Fill the reservoir with water to brew coffee. Place coffee and filter in front chamber. Press the start button (may take up to 10 minutes to brew full pot). Once brewing has completed, place cup against button to release hot coffee.

Clothes Dryer
The dryer is located on the top of the Washer (Note: some machines may be located in the guest bathroom). Open door and load dryer with clothes (Do not overload). Set the dryer and press the start button to begin. Clean the lint trap after each use (Lint collector is located either on the front edge of the dryer or the dyer door when you open the door)

Clothes Washer
The washing machine is located below the dryer. Lift lid and load machine with clothes (Do not overload). Pour the desired amount of detergent (1 small box of detergent per load). Set load size and then set desired wash/rinse temperatures. Push in knob and scroll to desired settings and pull to start to wash.

Dishwasher
Open dishwasher; place dishes on racks, fill main detergent cup located on the side of the front door with dishwashing tab and slide closed.  Close front door and turn button to desired wash. Slide the lever to start the dishwasher. Do not use liquid soap, as this will cause the dishwasher to overflow.

Fire Extinguisher
Locate the fire extinguisher underneath the kitchen sink cabinet. Pull the pin and squeeze handle. Spray back and forth in a sweeping motion at the base of the fire. CALL 911 and Guest Services at extension 7001.

Fireplace
The following buildings/units are all operated by remotes:

• 3 Units A-D
• 4 All Units
• 5 All Units
• 8 All Units – Press the remote “On” button and hold until it starts. There is a delay.
• 25 All Units
• 26 Units A-D
• 27 Units A-D
• 30 All Units

The following buildings/units are all operated by a light switch beside the fireplace:

• 9 All Units
• 7 All Units
• 24 All Units

The following buildings/units are all operated by operated manually by a knob on the fireplace with numbers on it:

• 3 E, F
• 26 E, F, G, H
• 30 E, F

The following buildings/units are all operated by the thermostat/light switch near the patio door:

• 10
• 11
• 12

Hair-dryer
Hair dryers are located under each bath sink in a black bag.

Guest Bath Shower
Turn on water by pulling spout and set to desired temperature. Pull the knob above the faucet to turn the shower on.

Ice Maker
To make ice either lower the handle or slide ice maker switch to the “On” position.

Iron
Fill the iron with water and turn the knob to the desired temperature. Use the ironing board for all ironing. Do not iron on beds, tables, or floors.

Whirlpool
 Fill the whirlpool before turning on the jets. The water level must be above the jets to operate. DO NOT OVERFILL.

1. Buildings 4,7, 8, and 30: Push down the button located on the rim of the tub
2. Buildings 3,27, and 28: Turn on the wall switch located below the vanity
3. Buildings 5, 24, 25, and 26: Turn the timer knob located beside the bathroom door
4. Building 9: Push in the button located on the inside wall of the tub
5. Buildings 10 and 11: There are clear plastic knobs located on the rim of the tub that will adjust the jests. The clean knob with a button will activate the jets.
6. Building 12: To fill the whilrpool, turn on the water. Adjust the lever so water comes out of the “waterfall” faucet. Push down the button located on the rim of the tub to activate the jets.

Microwave
Do not place cups of water, foil, metal or plastic inside microwave.

Please do not hesitate in contacting us at ext. 7001 for further instructions if needed.

Telephone
Pick up telephone to place or receive a call. To get a dial tone please press ‘talk’ on the handset. 8 +1 must be dialed before placing a call, then the area code + number.

Television and DVD Player

• Use SkyBest remote to turn on the TV and change channels.
• To turn on the TV press the “TV” button on the remote in the upper left hand corner of the SkyBest remote.
• To change the channels, use the channel buttons on the SkyBest remote
• To play a DVD, gather the other two remotes (they may be in the drawers). There are three remotes total: one for the TV, one for SkyBest , and one for the DVD player.
• Turn on the DVD player using the remote or the manual button on the DVD player.
• Insert the DVD you wish to play.
• To change the input to the DVD player, press the “Input” button on the TV remote. This button is near the bottom row of buttons and select HDMI.
• You will need to use the DVD remote to control the movie (I.e. fast forward, rewind, play). You will not need the SkyBest remote or the TV remote for DVD play.
• To return to regular TV change use the TV remote, press Input and return the selection to Cable.

Troubleshooting tips

• If Channels don’t change, make sure the TV is set to channel 3 using the TV remote.
• If TV doesn’t turn on or display channels, make sure you are using the SkyBest remote and that the TV is set to channel 3 (using the TV remote).

Toaster
Place toast or bagel into slots. Set desired color and push down lever. Toast will automatically pop up when ready.   For one slice of toast, use the side of toaster labeled “one slice.”

CHECK OUT:
Check-out time is 10 am.

COPIES

Copy service is available at Guest Services.

CREDIT INFORMATION

We accept American Express®, Discover®, Visa®, and MasterCard®.

GUEST SERVICES

Guest Services is open from 7:30am- 11:00pm. Ext. 7001.

HOUSEKEEPING/MAINTEANANCE

Call Guest Services for housekeeping or maintenance needs. Ext. 7001.

INTERNET

Free basic WIFI available in rooms and at guest services. The Wi-Fi Password for each unit is provided at check-in.

KEY CARD

Should you lose your key card, notify Guest Services to have a new card reprogrammed. For your safety and security, I.D. will be required to have a new key made.  Please return your key card to Guest Services upon check-out.

LAUNDRY

For your convenience, each unit has a washer and dryer.

LOST AND FOUND

For articles lost or found while on property, please contact Guest Services. Ext. 7001.
After departure please log lost items on www.ileftmystuff.com
Please reference our property code 88272.

MAIL
Mail received at the resort may be collected by either calling or stopping by Guest Services. Ext 7001.

NEWSPAPERS
Please check the resort lobby for publications.

PARKING
A complimentary parking pass is available from Guest Services for all registered resort guests. Only one car is allowed per unit. There is an overflow parking lot for extra cars. The resort cannot be responsible for items left in vehicles on the property.  Boat, trailer, and RV parking is available in the lower lot.

RESERVATIONS
Reservations can be made by dialing 877.688.9889 or by signing in to your account at Bluegreen Owner.

RESORT MANAGER
Our Resort Manager is readily available to discuss your concerns or offer assistance. Ext. 7002.

SECURITY
Your safety and security are the utmost concern to those of us who welcome you as our guest. If a security need arises, please contact Guest Services for immediate attention. After 11pm, security takes over and is on property until 8 am. Ext. 7030.

TAX
Sales taxes are based on local and federal requirements.

WAKE-UP SERVICE
If you would like a wake-up call, please notify Guest Services. Ext. 7001.

REFRESHMENTS
A variety of coffee drinks, tea, and water are available in the Guest Service lobby. Seasonal refreshments provided by the Activities department, please check schedule for details.

Our Housekeeping Department takes great pride in the quality of their work.  If for any reason we do not meet your expectations, please contact Guest Services at ext. 7001 so that we may correct any deficiencies.

Towel and Linen Exchange

Please make your request with Guest Services at extension 7001.

Garbage Pickup

Please place all trash in the trash containers near your unit prior to 2:30pm to allow us time to pick up the trash before evening to prevent bears from rummaging through trash.

Recycling

Recycling bags are located in the units kitchen. When full, they may be placed in the same trash bins as the regular trash outside near your unit. We will separate out the recycling bags upon pickup. Additionally, there is a blue recycle bin located in the parking lot between buildings 4 and 5.

Guest Laundry

Each unit is equipped with a Washer and Dryer.

Airports

Tri-Cities Airport (TRI)
2525 TN-75 Suite 301, Blountville, TN 37617
423.325.6000

Asheville Regional (AVL)
61 Terminal Dr. #1, Fletcher, NC 28732
828.684.2226

Charlotte Douglas (CLT)
501 Josh Birmingham Pkwy., Charlotte, NC 28208
704.359.4013

Raleigh-Durham (RDU)
2400 John Brantley Blvd., Morrisville, NC 27560
919.840.2123

Airlines
Allegiant
702.505.8888

American Airlines
800.433.7300

Delta Airlines
800.221.1212

Frontier Airlines
800.401.9000

Southwest
800.435.9792

United Airlines
800.864.8331

USAir
800.433.7300

Public Golf Courses
Mountain Glen Golf Club
1 Club house Dr., Newland, NC 28657
828.733.5804

Sugar Mountain Golf Club
1054 Sugar Mountain Dr., Sugar Mountain, NC 28604
828.898.6464

Medical
Cannon Memorial Hospital
434 Hospital Dr., Linville, NC 28646
828.737.7000

Our Address: 3781 Tynecastle Hwy, Banner Elk, NC 28604

Check-in and out information
Upon check-in, each reservation requires a valid I.D. and a major credit card for a $100 pre-authorization. Blue Ridge Village is a cashless Resort.

Check-in: 4 pm or after

Check-out: 10 am or before

Key Card
Should you lose your Key Card, please notify Guest Services immediately. This is for your safety and security. a valid I.D. will be required to have a new key made. Please return your Key Card to the front desk upon check-out.

Parking
Parking is available for one vehicle at each building.  Additional parking is located at the lower portion of the registration building parking lot. Please have parking pass visible in vehicle at all times when on property. Violators may be towed at the owner’s expense.

Pet Policy
Unfortunately, pets are not allowed at Blue Ridge Village Resort. But we do understand they are like family. Please contact Guest Services for information about pet boarding.

Smoking
We are a nonsmoking resort.

• A $300.00 Cleaning Fee will be applied if smell or evidence of smoke or pets is present in unit.

Everyone at Blue Ridge Village is dedicated to delivering the best vacation experience possible. The Guest Services associate on duty will be happy to assist you with any special requests. Call 7001 or stop by for the following services:

Fitness Center
The fitness center offers a selection of cardiovascular and weight machines to keep you fit. Consult your physician prior to beginning any exercise program. Must be 18 years old or accompanied by an adult.

BBQ Grills
BBQ grills are available on a first-come, first-served basis. grill kits are available at Guest Services. Please return grill area to its original condition when finished.

Board Games
A large selection of family games are located in the Hospitality Cabin for you to check out and take back to your unit.

Activities Equipment
Simply utilize the equipment you require and return once completed! Please notify Guest Services of any damages or replacements required.

Tennis Courts

Tennis equipment is located on the Tennis courts.

Kids’ Playground

Stocked Fish Pond
Bring your own fishing pole.

Paddle Boats
Stop by the Hospitality Cabin to fill out a waiver before each use.

Putt-Putt Course
Putt-Putt equipment is located at the course.

Safety & Security

Welcome to your home away from home. Vacation is a time for fun and relaxation; however, just like at your home, safety and security begins with you. It is our goal that your time spent with us is enjoyable, which also means feeling safe and secure. Here are a few safety tips recommended for you to follow:

 Inside Your Room

• Keep the dead bolt locked when inside your room.
• Do not allow strangers into your room. If someone’s identity seems suspicious, dial 0 and report them to Guest Services.
• After 11 pm, if you have any issues please call security by dialing 7030 from your room phone.
• Never leave your children unattended. Familiarize them with their new surroundings and other safety procedures.
• Make sure to lock your vehicle and take all valuable items inside with you and/or store them in your trunk out
• of sight.
• Take trash out daily by 2:30 pm
• Do not leave food in your vehicles.

Safe

-For your convenience a safe is located in the master bedroom closet.

Key Cards

–  Keep track of your key card by keeping it with you at all times. Do not give it to others.

– Do not place keycard next to cellphone, credit cards or magnets. It could demagnetize the
keycard and make it invalid.

–  Return your key cards to Guest Services at your check out time.

On and Off the Property

–  Never leave your wallet, keys, or purse unattended.

–  Ask our staff for the most direct driving directions when preparing to travel to attractions.

–  Instead of carrying cash, use a credit card or traveler’s check when making large purchases. Do
not draw attention to yourself by displaying large amounts of cash or expensive jewelry.

–  If you see any activity that appears suspicious, please dial 0 and/or report it to Guest Services.

– Pay attention to when and where you are walking or parking. Be aware of your surroundings.

Fire Safety
-While a fire at our resort is extremely rare, we feel it is still very important for you and your family to be mindful of what precautions to take should an emergency arise. Plan your escape!

Upon Arrival

–  If you have questions or concerns, contact Guest Services by dialing extension “7001” or “0”

–  Be aware of where the fire alarm, extinguisher, and exits are located inside and outside of       your unit. Familiarize yourself with the resort fire evacuation plan.

–  Make sure you know how to control your thermostat and fireplace

–  Keep your room keycard on hand at all times.

In Case of Fire

–  Remain calm. First notify the fire department (9-911) and then notify the Property Management and Guest Services by dialing “7001” or “0”. Identify your name and location, with a brief description of the situation.

–  Touch your unit door. IF IT IS HOT, DO NOT OPEN IT.

–  If the door is cool, brace your shoulder against the door and open it slowly. Be prepared to quickly close it if there are flames or smoke on the other side.

–  If you are able to leave your unit, take your key, close the door behind you and sound the nearest alarm. Predetermine a meeting place so you will know all of your family members are safe.

–  Crawl or keep low to reduce exposure to smoke or odorless carbon monoxide.

–  If you stay in your unit, make every effort to notify someone that you/your family are inside. If normal communication to 911 or the resort is not available, signal to them by hanging a sheet from your window.

–  Turn off the air conditioner and fill the bathtub with water. Place wet sheets and towels around the door jam. Block any vents that are emitting smoke. Only open the windows if you are sure you are letting in fresh air. If walls are hot, bail them with water using pots, bowls, or any tools within your reach to gather water.

–  If there is smoke in your unit, stay as low as possible and keep a wet cloth over your nose and mouth.

–  Do not jump. A fall from all the upper floors can cause serious injury; Rather, continue to  protect yourself from the fire and signal from your window for help.

–  If you are in a public area when a fire starts, calmly leave through the nearest exit.

Code Adam

Code Adam is a nationally recognized missing child safety program in the United States and thousands of department stores, retail shops, shopping malls, supermarkets, amusement parks, and museums volunteer in the program. The program was named Code Adam in memory of a young child, Adam Walsh, who in 1981 was abducted from a Sears department store in Florida. Adam’s father is John Walsh, a co-founder of the National Center for Missing and Exploited Children and host of the television show “Americas Most Wanted.” Bluegreen is proud to add its name to the long list of those participating.

Your Course of Action
If you believe that your child is missing, do not panic, but do take action immediately.  Search the area checking wherever a child may crawl or hide.

If you still cannot find your child after a thorough search, call Guest Services at “7001” or dial “0”and report him/her missing.  You will be asked to provide the following information:

• Your name, unit number and cell phone number
• Child’s name, sex, age, hair color, eye color
• Child’s approximate height and weight
• Where was the child last seen
• What the child was wearing (type of clothing, color, shoes, etc.)

Be prepared to report to the Guest Services area to provide additional information.

Guest Services has already been instructed to immediately announce a Code Adam to the Code Adam Team as soon as they receive the report of a missing child.  They will provide the team with all the information you have given them.  All associates assigned to the Code Adam Team will immediately stop what they are doing and search for the child.

If the child is not found within 10 minutes of initiating the Code Adam, Guest Services will contact local law enforcement and request assistance.

We hope this encounter will never take place, but would like you to know what the appropriate steps to take are, and that Bluegreen will be with you every step of the way.

Helpful Numbers

Resort Telephone Number:     828-898-9737
Resort Fax Number:                828-898-5967

Emergency:                               911

Guest Services:                        Ext. 7001
Security:                                    Ext. 7030
Maintenance/Housekeeping:   Ext. 7001
Activities:                                   Ext. 7021

Calling Out on Room Phone

Press talk on the receiver to obtain a dial tone.

Pess 8 + 1 then the area code and number to make a call.

Bluegreen Vacations Club Services : 877.688.9889

Your vacation villa includes the following amenities:

Cable TV
Press the power button on the Charter television remote.

Fireplace
Cozy up to the warmth of a crackling fire.

Fully-Equipped Kitchen
You’ll find everything you need to prepare home-cooked meals.

Dear Resort Guest(s),

Welcome to Blue Ridge Village Resort.  We’re delighted that you’ve chosen to share happiness with your loved ones during your stay at this unique Bluegreen Vacations location. Blue Ridge Village is located in a unique part of the Appalachian Mountains steeped in history and unrivaled beauty. North Carolina’s High Country is an outdoor playground year-round. In the warmer months, you’ll find some of the best hiking, biking and fishing around. Take the family for a ride on Tweetsie Railroad. Drive the Blue Ridge Parkway and make a stop at Blowing Rock or Boone for great local dining, shopping and attractions. Visit Grandfather Mountain in July for the Highland Games annual Scottish festival. In the winter, ski at Appalachian, Beech or Sugar mountains, or find the perfect Christmas tree in the Christmas tree capital of the United States!

Our resort has much to offer, including our indoor pool and hot tub, tennis and basketball courts, large putt-putt course and cornhole boards located throughout the resort. You can also check out our Activities Department offering many on and off property crafts, socials and adventures, but If relaxing is more your thing, enjoy the sounds of nature from your private balcony or porch and let the spirit of the mountain fill your heart.

Make yourselves at home, and remember we are prepared to do whatever we can to ensure your stay is enjoyable. On behalf of all of us here, we hope your vacation provides you with many opportunities to share time together, smile, and make lasting memories with your family and friends.

Sincerely,

The Management and Staff at Blue Ridge Village

Take a look! Here’s a sneak peek at some of the exciting activities and adventures you and your family can enjoy while visiting the Blue Ridge Mountains. Stop by Guest Services more information on area attractions.

Apple Hill Farm
400 Apple Hill Rd., Banner Elk, NC 28604
828.963.1662

Banner Elk Stables
796 Shomaker Rd., Banner Elk, NC 28604
828.898.5424

Blue Ridge Parkway
828.271.4779

Grandfather Mountain
800.468.7325

Sky Valley Ziplines
634 Sky Ranch Rd., Blowing Rock, NC 28605
828.372.0384

Linville Caverns
19929 US-221, Marion, NC 28752
828.756.4171

Linville Falls
828.765.1045

Mast General Store
Highway 194
Valle Crucis, NC 28691
828.963.6511

Moses Cone Manor
6570 Blue Ridge Pkwy, Blowing Rock, NC 28605
828.295.7938

Tweetsie Railroad
300 Tweetsie Railroad Ln., Blowing Rock, NC 28605
800.526.5740

Wildcat Lake
828.898.5465

When it comes to dining, the choices are always decadent and prepared with flair. Have your fill of tasty food at some of the area’s most scrumptiously delicious restaurants. For more suggestions, please call or visit Guest Services.

Restaurants

ARTISANAL (828) 898-5395. American fine Dining. Locally grown ingredients. Open for dinner only Tuesday-Saturday 5:30pm-10pm. 1200 Dobbins Rd, Banner Elk.

BANNER ELK CAFÉ/LODGE (828) 898-4040 Family style atmosphere. Great food and breakfast until 11am. 324 Shawneehaw Ave S., Banner Elk

BAYOU SMOKEHOUSE & GRILL (828) 898-8952 BBQ plates & Cajun dishes. Outside seating available. 60 beers, wine, and full ABC permit. 130 Main St E, Banner Elk

BELLAS NEIGHBORHOOD ITALIAN RESTAURANT (828) 898-9022 A neighborhood Italian restaurant with specials and pizza. 3585 Tynecastle Highway, Banner Elk

BELLAS BREAKFAST AND LUNCH (828)898-2594 The fellas from Bella’s Italian restaurant is bringing to you a locally owned breakfast and lunch…. 142 Main Street, Banner Elk, NC 28604.

BODEGAS KITCHEN AND WINE BAR (828) 898-7773 Caribbean inspired fare and tapas style dining. 488 West Main St. Banner Elk

CAM RAHN BAY (828) 898-4121 Japanese and Thai food. Hibachi, Sushi, Chef Specials, & Vegan-Friendly. 110 High Country Square, Banner Elk

CAROLINA BBQ (828)737-0700 BBQ plates & homestyle sides doled out in modest, country-style digs with live music on weekends. Rated in the top 100 BBQ Restaurants in North Carolina. 500 Pineola St. Newland, NC

DUNN’S DELI (828) 898-6731 Boar’s head sandwiches! 134 West Main St. Banner Elk, NC

HAM SHOPPE (828) 898-6313 Over 25 years of making sandwiches. Fresh, local ingredients. All breads baked fresh daily. 32 High Country Square, Banner Elk

HIGHLANDER’S GRILL AND TAVERN (828) 898-9613 Daily specials, full bar. Family dining experience. 4527 Tynecastle Hwy, Banner Elk

LP ON MAIN (828) 898-5656 Refined American fare.171 Main St E, Banner Elk

PAINTED FISH CAFÉ AND BEER BAR (828) 898-6800  Appetizers, chef’s specialties, craft beer, a full bar and dinner salads. 2941 Tynecastle Highway, Banner Elk

PEDDLIN’ PIG (828) 898-7500 Southern Style BBQ. 4235 NC-105, Banner Elk

PUERTO NUEVO (828) 898-3332 Tex-Mex Dishes with specialty margaritas & tequila, 2120 Tynecastle Highway, Banner Elk

SORRENTO’S (828) 898-5214 Italian Cuisine. 140 Azalea Circle SE, Banner Elk

STONEWALLS (828) 898-5550 Prime Rib, steaks, seafood, specials and much more. Dinner only. Reservations Only. 344 Shawneehaw Ave S, Banner Elk

Wineries and Breweries

BANNER ELK WINERY (828) 898-9090 Open daily from 12pm-6pm. Live music most weekends. 60 Deer Run, Banner Elk

GRANDFATHER VINEYARD AND WINERY (828) 963-2400 Open daily from 12pm-6pm. Live music most weekends. 225 Vineyard Lane, Banner Elk

LINVILLE FALLS WINERY (828)765-1400 Open Sun thru Fri from 12-6 and Sat 11am-6pm. 9557 Linville Falls Hwy, Newland

BEECH MOUNTAIN BREWING CO. (828)387-2011 Open Thurs thru Sun 11am-8pm. 1007 Beech Mountain Pkwy, Beech Mountain

BOONESHINE BREWING CO. (828)278-8006 Open Tues thru Thurs 11:30am-10pm, Fri and Sat 11:30am-11pm, Sunday 11:30am-10pm, Closed Monday. 465 Industrial Park Dr, Boone

APPALACHIAN MOUNTAIN BREWERY (828)263-1111 Open 12pm-10pm daily. 163 Boone Creek Dr, Boone

KETTELL BEERWORKS (828) 898-8677 Open Wed thru Sat. Local brewery offer pizza, wings and more. 567 Main St E, Banner Elk