Press system to select heat or cool. Make sure the unit is in cool position/ heat position, whichever you desire. Do not turn A/C below 68º F as it may cause the A/C to malfunction and stop working. Do not leave any doors open as this will cause the air conditioner to malfunction.
To set the alarm, turn selector on top of Radio to Set Alarm, hold button for hour and minutes to desired time. Select the side alarm button to Radio or Buzzer.
Sit blender container in base, place liquid or soft ingredients into blender and place the lid on securely. Press the desired settings on the panel to start.
Traditional Carafe Style: Open top of coffee maker. Place filter pack of coffee provided for 10 cups in holder and fill reservoir with water and close lid. Set knob on BREW and push in for ON. To open, (unlock) the top of coffee carafe, turn lid to the right, to close (lock) the top of the coffee carafe, turn lid to the left.
Cup Dispenser Style: Open top of coffee maker, you should see two chambers. The front chamber is for your filter and coffee. The back chamber is your water reservoir. Fill the reservoir with water to brew coffee. Place coffee and filter in front chamber. Press the start button (may take up to 10 minutes to brew full pot). Once brewing has completed, place cup against button to release hot coffee.
The dryer is located on the top of the Washer (Note: some machines may be located in the guest bathroom). Open door and load dryer with clothes (Do not overload). Set the dryer and press the start button to begin. Clean the lint trap after each use (Lint collector is located either on the front edge of the dryer or the dyer door when you open the door)
The washing machine is located below the dryer. Lift lid and load machine with clothes (Do not overload). Pour the desired amount of detergent (1 small box of detergent per load). Set load size and then set desired wash/rinse temperatures. Push in knob and scroll to desired settings and pull to start to wash.
Open dishwasher; place dishes on racks, fill main detergent cup located on the side of the front door with dishwashing tab and slide closed. Close front door and turn button to desired wash. Slide the lever to start the dishwasher. Do not use liquid soap, as this will cause the dishwasher to overflow.
Locate the fire extinguisher underneath the kitchen sink cabinet. Pull the pin and squeeze handle. Spray back and forth in a sweeping motion at the base of the fire. CALL 911 and Guest Services at extension 7001.
The following buildings/units are all operated by remotes:
The following buildings/units are all operated by a light switch beside the fireplace:
The following buildings/units are all operated by operated manually by a knob on the fireplace with numbers on it:
The following buildings/units are all operated by the thermostat/light switch near the patio door:
Hair dryers are located under each bath sink in a black bag.
Guest Bath Shower
Turn on water by pulling spout and set to desired temperature. Pull the knob above the faucet to turn the shower on.
To make ice either lower the handle or slide ice maker switch to the “On” position.
Fill the iron with water and turn the knob to the desired temperature. Use the ironing board for all ironing. Do not iron on beds, tables, or floors.
Fill the whirlpool before turning on the jets. The water level must be above the jets to operate. DO NOT OVERFILL.
Do not place cups of water, foil, metal or plastic inside microwave.
Please do not hesitate in contacting us at ext. 7001 for further instructions if needed.
Pick up telephone to place or receive a call. Local calls can be made by dialing “9” and then the local number. No area code is needed. The following prefixes are considered local calls:
Any other numbers beginning with 828 that are not followed by these prefixes are not considered local calls.
Television and DVD Player
Place toast or bagel into slots. Set desired color and push down lever. Toast will automatically pop up when ready. For one slice of toast, use the side of toaster labeled “one slice.”
Watch All Your Favorite Shows!
For your convenience here is a complete list of all TV channels. A great lineup of entertainment is waiting.
18 MTN TV
28 USA Network
32 FOX Sport South
33 Sport South
34 Golf Channel
35 NBC Sports Network
36 FOX Sports 1
37 The Weather Channel
42 FOX News Channel
46 Discovery Channel
47 National Geographic
48 Travel Channel
50 Animal Planet
52 Disney Channel
54 Cartoon Network
55 TV Land
58 Food Network
63 Comedy Central
78 Investigation Discovery
103 Trinity Broadcasting
132 Fox Business
161 WAXN 2
164 WCNC DT
171 Fox Movie Channel
172 WMMY T2
175 WCNC TJ
188 WUNF-PBS Kids
192 Community TV
193 WJZY DT Fox Carolinas
194 WMYT My Network
195 WSOC Charlotte Weather
196 WCCB CW Charlotte
Check-out time is 10 am.
Copy service is available at Guest Services.
We accept American Express®, Discover®, Visa®, and MasterCard®.
Guest Services is open from 8:00am- 8:00pm. Ext. 7001.
Call Guest Services for housekeeping or maintenance needs. Ext. 7001.
Free basic WIFI available in rooms and at guest services. The Wi-Fi Password is Blueridge.
Should you lose your key card, notify Guest Services to have a new card reprogrammed. For your safety and security, I.D. will be required to have a new key made. Please return your key card to Guest Services upon check-out.
For your convenience, each unit has a washer and dryer.
LOST AND FOUND
For articles lost or found, please contact Guest Services. Ext. 7001.
MAIL AND MESSAGES
Mail received at the resort may be collected by either calling or stopping by Guest Services. For telephone messages follow the instructions on your in-room telephone plate. To retrieve your messages dial *52, press 5 (L) to listen, press 3 (E) to erase messages, make sure you press # to exit your mailbox. You can drop outgoing mail at Guest Services.
Please check the resort lobby balcony for publications available Monday through Friday.
A complimentary parking pass is available from Guest Services for all registered resort guests. Only one car is allowed per unit. There is an overflow parking lot for extra cars. The resort cannot be responsible for items left in vehicles on the property. Boat, trailer, and RV parking is available in the lower lot.
For the convenience of other guests and in an effort to help us provide the cleanest and most sanitary accommodations available, only service animals are allowed on property.
Reservations can be made by dialing 800.456.0009 or by signing in to your account at Bluegreen Owner.
Our Resort Manager is readily available to discuss your concerns or offer assistance. Ext. 7002.
Your safety and security are the utmost concern to those of us who welcome you as our guest. If a security need arises, please contact Guest Services for immediate attention. After 8pm, security takes over and is on property until 8 am. Ext. 7030.
Sales taxes are based on local and federal requirements.
A drink machine is located on the outside pool deck.
For your convenience, we offer guest voice mail. To access your voice mailbox, follow the instructions printed on your telephone.
If you would like a wake-up call, please notify Guest Services. Ext. 7001.
Coffee, tea, water, popcorn, and cookies are available in the Guest Service lobby. A continental breakfast is provided on Thursday mornings, at the hospitality cabin. Please sign up a day in advanced by stopping by Guest Services, dialing 7001 or Activities at 7005
Our Housekeeping Department takes great pride in the quality of their work. If for any reason we do not meet your expectations, please contact Guest Services at ext. 7001 so that we may correct any deficiencies.
Towel and Linen Exchange
Towel and Linen Exchange are provided daily from 9am-3pm. Please make your request with Guest Services at extension 7001.
For your convenience, pool towels are located at the indoor pool area.
Please place all trash in the containers near your unit prior to 2:30pm to allow us time to pick up the trash before evening to prevent bears from rummaging through trash.
Each unit is equipped with a Washer and Dryer.
Asheville Regional (AVL)
61 Terminal Dr. #1, Fletcher, NC 28732
Charlotte Douglas (CLT)
501 Josh Birmingham Pkwy., Charlotte, NC 28208
2400 John Brantley Blvd., Morrisville, NC 27560
Public Golf Courses
Mountain Glen Golf Club
1 Club house Dr., Newland, NC 28657
Sugar Mountain Golf Club
1054 Sugar Mountain Dr., Sugar Mountain, NC 28604
Cannon Memorial Hospital
434 Hospital Dr., Linville, NC 28646
Our Address: 3781 Tynecastle Hwy, Banner Elk, NC 28604
Check-in and out information
Upon check-in, each reservation requires a major credit card. Guest Services does not accept cash.
Check-in: 4 pm or after
Check-out: 10 am or before
Should you lose your Key Card, please notify the Guest Services immediately so that your lock may be re-coded. For your safety and security, I.D. will be required to have a new key made. Please return your Key Card to the front desk upon check-out. Please keep your keys away from cell phones for the keys may get de-coded and new ones would need to be made.
Parking is available for one vehicle at each building. Additional parking is located at the lower portion of the registration building parking lot. Please have parking pass visible in vehicle at all times when on property. Violators may be towed at the owner’s expense.
Unfortunately, pets are not allowed at Blue Ridge Village Resort. But we do understand they are like family. Please contact Guest Services for information about pet boarding.
We are a nonsmoking resort.
A $300.00 Cleaning Fee will be applied if smell or evidence of smoke or pets is present in unit.
Everyone at Blue Ridge Village is dedicated to delivering the best vacation experience possible. The Guest Services associate on duty will be happy to assist you with any special requests. Call or stop by for the following services:
The fitness center offers a selection of cardiovascular and weight machines to keep you fit. Consult your physician prior to beginning any exercise program. Must be 18 years old or accompanied by an adult.
BBQ grills are available on a first-come, first-served basis. Utensils are available at Guest Services. Please return grill area to its original condition when finished.
Pool is open year-round. Children must be accompanied by a guardian at all times. NO lifeguard on duty, so swimming is at your own risk. NO glass in the pool areas please. Pool towels are in your room and your responsibility.
A large selection of family games that are sure to excite competition and enjoyment for the whole family! Contact Guest Services for your favorite game. We can deliver to the unit!
Simply utilize the equipment you require and return once completed! Please notify Guest Services of any damages or replacements required.
Challenge your opponent to some friendly competition.
Stocked Fish Pond
Cast out your line and reel in a prize catch.
Spend a relaxing day on the lake surrounded by nature.
Enjoy an afternoon of mini-golf during your vacation getaway.
Safety & Security
Welcome to your home away from home. Vacation is a time for fun and relaxation; however, just like at your home, safety and security begins with you. It is our goal that your time spent with us is enjoyable, which also means feeling safe and secure. Here are a few safety tips recommended for you to follow:
Inside Your Room
– Keep track of your key card by keeping it with you at all times. Do not give it to others.
– Do not place keycard next to cellphone, credit cards or magnets. It could demagnetize the
keycard and make it invalid.
– Return your key cards to Guest Services at your check out time.
On and Off the Property
– Never leave your wallet, keys, or purse unattended.
– Ask our staff for the most direct driving directions when preparing to travel to attractions.
– Instead of carrying cash, use a credit card or traveler’s check when making large purchases. Do
not draw attention to yourself by displaying large amounts of cash or expensive jewelry.
– If you see any activity that appears suspicious, please dial 0 and/or report it to Guest Services.
– Pay attention to when and where you are walking or parking. Be aware of your surroundings.
While a fire at our resort is extremely rare, we feel it is still very important for you and your family to be mindful of what precautions to take should an emergency arise. Plan your escape!
– If you have questions or concerns, contact Guest Services by dialing extension “7001” or “0”
– Be aware of where the fire alarm, extinguisher, and exits are located inside and outside of your unit. Familiarize yourself with the resort fire evacuation plan.
– Make sure you know how to control your thermostat and fireplace
– Keep your room keycard on hand at all times.
In Case of Fire
– Remain calm. First notify the fire department (9-911) and then notify the Property Management and Guest Services by dialing “7001” or “0”. Identify your name and location, with a brief description of the situation.
– Touch your unit door. IF IT IS HOT, DO NOT OPEN IT.
– If the door is cool, brace your shoulder against the door and open it slowly. Be prepared to quickly close it if there are flames or smoke on the other side.
– If you are able to leave your unit, take your key, close the door behind you and sound the nearest alarm. Predetermine a meeting place so you will know all of your family members are safe.
– Crawl or keep low to reduce exposure to smoke or odorless carbon monoxide.
– If you stay in your unit, make every effort to notify someone that you/your family are inside. If normal communication to 911 or the resort is not available, signal to them by hanging a sheet from your window.
– Turn off the air conditioner and fill the bathtub with water. Place wet sheets and towels around the door jam. Block any vents that are emitting smoke. Only open the windows if you are sure you are letting in fresh air. If walls are hot, bail them with water using pots, bowls, or any tools within your reach to gather water.
– If there is smoke in your unit, stay as low as possible and keep a wet cloth over your nose and mouth.
– Do not jump. A fall from all the upper floors can cause serious injury; Rather, continue to protect yourself from the fire and signal from your window for help.
– If you are in a public area when a fire starts, calmly leave through the nearest exit.
Code Adam is a nationally recognized missing child safety program in the United States and thousands of department stores, retail shops, shopping malls, supermarkets, amusement parks, and museums volunteer in the program. The program was named Code Adam in memory of a young child, Adam Walsh, who in 1981 was abducted from a Sears department store in Florida. Adam’s father is John Walsh, a co-founder of the National Center for Missing and Exploited Children and host of the television show “Americas Most Wanted.” Bluegreen is proud to add its name to the long list of those participating.
Your Course of Action
If you believe that your child is missing, do not panic, but do take action immediately. Search the area checking wherever a child may crawl or hide.
If you still cannot find your child after a thorough search, call Guest Services at “7001” or dial “0”and report him/her missing. You will be asked to provide the following information:
Be prepared to report to the Guest Services area to provide additional information.
Guest Services has already been instructed to immediately announce a Code Adam to the Code Adam Team as soon as they receive the report of a missing child. They will provide the team with all the information you have given them. All associates assigned to the Code Adam Team will immediately stop what they are doing and search for the child.
If the child is not found within 10 minutes of initiating the Code Adam, Guest Services will contact local law enforcement and request assistance.
We hope this encounter will never take place, but would like you to know what the appropriate steps to take are, and that Bluegreen will be with you every step of the way.
Resort Telephone Number: 828-898-9737
Resort Fax Number: 828-898-5967
Guest Services: Ext. 7001
Security: Ext. 7030
Maintenance/Housekeeping: Ext. 7001
Activities: Ext. 7005
Dial *52 to enter mailbox, press 5 (L) to listen to
message, then press 3 (E) to erase message, before
hanging up, press # to exit your mailbox, then hang up.
Local Calls: 9 + Number
Toll-Free Calls: 9 + 1 + Number
Bluegreen Vacations Rental Department: 800.456.0009
Bluegreen Vacation Club®: 800.456.CLUB (2582)
Your vacation villa includes the following amenities:
Press the power button on the television or remote. Guide button will show the channel line up.
Cozy up to the warmth of a crackling fire. (Not available in all unit types.)
You’ll find everything you need to prepare home-cooked meals. (Not available in all unit types.)
Limited Wi-Fi access is complimentary. You will be required to enter your room number and last name to choose the plan that you desire.
Relax and unwind in the privacy of your vacation villa. (Not available in all unit types.)
Dear Resort Guest(s),
Welcome to Blue Ridge Village. We’re delighted that you’ve chosen to share happiness with your loved ones during your stay at this unique Bluegreen Vacations resort. We also hope your vacation provides you with many opportunities to share time together, smiles and memories with your family and friends.
We hope you’ll take advantage of all that Blue Ridge Village has to offer, including our indoor pool and hot tub. Play a game of tennis, basketball, chess, table tennis or just take in the views from your balcony or porch. We know you will enjoy this area, which is home to Grandfather Mountain, the Blue Ridge Parkway, tasty dining options and fabulous outdoor adventures.
Make yourselves at home, and remember we are prepared to do whatever we can to ensure your stay is enjoyable.
The Management and Staff at Blue Ridge Village
Take a look! Here’s a sneak peek at some of the exciting activities and adventures you and your family can enjoy while visiting the Blue Ridge Mountains. Stop by Guest Services more information on area attractions.
Apple Hill Farm
400 Apple Hill Rd., Banner Elk, NC 28604
Banner Elk Stables
796 Shomaker Rd., Banner Elk, NC 28604
Blue Ridge Parkway
Sky Valley Ziplines
634 Sky Ranch Rd., Blowing Rock, NC 28605
19929 US-221, Marion, NC 28752
Mast General Store
Valle Crucis, NC 28691
Moses Cone Manor
6570 Blue Ridge Pkwy, Blowing Rock, NC 28605
300 Tweetsie Railroad Ln., Blowing Rock, NC 28605
When it comes to dining, the choices are always decadent and prepared with flair. Have your fill of tasty food at some of the area’s most scrumptiously delicious restaurants. For more suggestions, please call or visit Guest Services.