Press system to select heat or cool. Make sure the unit is in cool position/ heat position, whichever you desire. Do not turn A/C below 68º F as it may cause the A/C to malfunction and stop working. Do not leave any doors open as this will also decrease the efficiency of the system.
To set the alarm, turn selector on top of Radio to Set Alarm, hold button for hour and minutes to desired time. Select the side alarm button to Radio or Buzzer.
Sit blender container in base, place liquid or soft ingredients into blender and place the lid on securely. Press the desired settings on the panel to start.
Cup Dispenser Style: Open top of coffee maker, you should see two chambers. The front chamber is for your filter and coffee. The back chamber is your water reservoir. Fill the reservoir with water to brew coffee. Place coffee and filter in front chamber. Press the start button (may take up to 10 minutes to brew full pot). Once brewing has completed, place cup against button to release hot coffee.
The dryer is located on the top of the Washer (Note: some machines may be located in the guest bathroom). Open door and load dryer with clothes (Do not overload). Set the dryer and press the start button to begin. Clean the lint trap after each use (Lint collector is located either on the front edge of the dryer or the dyer door when you open the door)
The washing machine is located below the dryer. Lift lid and load machine with clothes (Do not overload). Pour the desired amount of detergent (1 small box of detergent per load). Set load size and then set desired wash/rinse temperatures. Push in knob and scroll to desired settings and pull to start to wash.
Open dishwasher; place dishes on racks, fill main detergent cup located on the side of the front door with dishwashing tab and slide closed. Close front door and turn button to desired wash. Slide the lever to start the dishwasher. Do not use liquid soap, as this will cause the dishwasher to overflow.
Locate the fire extinguisher underneath the kitchen sink cabinet. Pull the pin and squeeze handle. Spray back and forth in a sweeping motion at the base of the fire. CALL 911 and Guest Services at extension 7001.
The following buildings/units are all operated by remotes:
The following buildings/units are all operated by a light switch beside the fireplace:
The following buildings/units are all operated by operated manually by a knob on the fireplace with numbers on it:
The following buildings/units are all operated by the thermostat/light switch near the patio door:
Hair dryers are located under each bath sink in a black bag.
Guest Bath Shower
Turn on water by pulling spout and set to desired temperature. Pull the knob above the faucet to turn the shower on.
To make ice either lower the handle or slide ice maker switch to the “On” position.
Fill the iron with water and turn the knob to the desired temperature. Use the ironing board for all ironing. Do not iron on beds, tables, or floors.
Fill the whirlpool before turning on the jets. The water level must be above the jets to operate. DO NOT OVERFILL.
Do not place cups of water, foil, metal or plastic inside microwave.
Please do not hesitate in contacting us at ext. 7001 for further instructions if needed.
Pick up telephone to place or receive a call. To get a dial tone please press ‘talk’ on the handset. 8 +1 must be dialed before placing a call, then the area code + number.
Television and DVD Player
Place toast or bagel into slots. Set desired color and push down lever. Toast will automatically pop up when ready. For one slice of toast, use the side of toaster labeled “one slice.”
Check-out time is 10 am.
Copy service is available at Guest Services.
We accept American Express®, Discover®, Visa®, and MasterCard®.
Guest Services is open from 7:30am- 11:00pm. Ext. 7001.
Call Guest Services for housekeeping or maintenance needs. Ext. 7001.
Free basic WIFI available in rooms and at guest services. The Wi-Fi Password for each unit is provided at check-in.
Should you lose your key card, notify Guest Services to have a new card reprogrammed. For your safety and security, I.D. will be required to have a new key made. Please return your key card to Guest Services upon check-out.
For your convenience, each unit has a washer and dryer.
LOST AND FOUND
For articles lost or found while on property, please contact Guest Services. Ext. 7001.
After departure please log lost items on www.ileftmystuff.com
Please reference our property code 88272.
Mail received at the resort may be collected by either calling or stopping by Guest Services. Ext 7001.
Please check the resort lobby for publications.
A complimentary parking pass is available from Guest Services for all registered resort guests. Only one car is allowed per unit. There is an overflow parking lot for extra cars. The resort cannot be responsible for items left in vehicles on the property. Boat, trailer, and RV parking is available in the lower lot.
Reservations can be made by dialing 877.688.9889 or by signing in to your account at Bluegreen Owner.
Our Resort Manager is readily available to discuss your concerns or offer assistance. Ext. 7002.
Your safety and security are the utmost concern to those of us who welcome you as our guest. If a security need arises, please contact Guest Services for immediate attention. After 11pm, security takes over and is on property until 8 am. Ext. 7030.
Sales taxes are based on local and federal requirements.
If you would like a wake-up call, please notify Guest Services. Ext. 7001.
A variety of coffee drinks, tea, and water are available in the Guest Service lobby. Seasonal refreshments provided by the Activities department, please check schedule for details.
Our Housekeeping Department takes great pride in the quality of their work. If for any reason we do not meet your expectations, please contact Guest Services at ext. 7001 so that we may correct any deficiencies.
Towel and Linen Exchange
Please make your request with Guest Services at extension 7001.
Please place all trash in the trash containers near your unit prior to 2:30pm to allow us time to pick up the trash before evening to prevent bears from rummaging through trash.
Recycling bags are located in the units kitchen. When full, they may be placed in the same trash bins as the regular trash outside near your unit. We will separate out the recycling bags upon pickup. Additionally, there is a blue recycle bin located in the parking lot between buildings 4 and 5.
Each unit is equipped with a Washer and Dryer.
Tri-Cities Airport (TRI)
2525 TN-75 Suite 301, Blountville, TN 37617
Asheville Regional (AVL)
61 Terminal Dr. #1, Fletcher, NC 28732
Charlotte Douglas (CLT)
501 Josh Birmingham Pkwy., Charlotte, NC 28208
2400 John Brantley Blvd., Morrisville, NC 27560
Public Golf Courses
Mountain Glen Golf Club
1 Club house Dr., Newland, NC 28657
Sugar Mountain Golf Club
1054 Sugar Mountain Dr., Sugar Mountain, NC 28604
Cannon Memorial Hospital
434 Hospital Dr., Linville, NC 28646
Our Address: 3781 Tynecastle Hwy, Banner Elk, NC 28604
Check-in and out information
Upon check-in, each reservation requires a valid I.D. and a major credit card for a $100 pre-authorization. Blue Ridge Village is a cashless Resort.
Check-in: 4 pm or after
Check-out: 10 am or before
Should you lose your Key Card, please notify Guest Services immediately. This is for your safety and security. a valid I.D. will be required to have a new key made. Please return your Key Card to the front desk upon check-out.
Parking is available for one vehicle at each building. Additional parking is located at the lower portion of the registration building parking lot. Please have parking pass visible in vehicle at all times when on property. Violators may be towed at the owner’s expense.
Unfortunately, pets are not allowed at Blue Ridge Village Resort. But we do understand they are like family. Please contact Guest Services for information about pet boarding.
We are a nonsmoking resort.
Everyone at Blue Ridge Village is dedicated to delivering the best vacation experience possible. The Guest Services associate on duty will be happy to assist you with any special requests. Call 7001 or stop by for the following services:
The fitness center offers a selection of cardiovascular and weight machines to keep you fit. Consult your physician prior to beginning any exercise program. Must be 18 years old or accompanied by an adult.
BBQ grills are available on a first-come, first-served basis. grill kits are available at Guest Services. Please return grill area to its original condition when finished.
A large selection of family games are located in the Hospitality Cabin for you to check out and take back to your unit.
Simply utilize the equipment you require and return once completed! Please notify Guest Services of any damages or replacements required.
Tennis equipment is located on the Tennis courts.
Stocked Fish Pond
Bring your own fishing pole.
Stop by the Hospitality Cabin to fill out a waiver before each use.
Putt-Putt equipment is located at the course.
Safety & Security
Welcome to your home away from home. Vacation is a time for fun and relaxation; however, just like at your home, safety and security begins with you. It is our goal that your time spent with us is enjoyable, which also means feeling safe and secure. Here are a few safety tips recommended for you to follow:
Inside Your Room
-For your convenience a safe is located in the master bedroom closet.
– Keep track of your key card by keeping it with you at all times. Do not give it to others.
– Do not place keycard next to cellphone, credit cards or magnets. It could demagnetize the
keycard and make it invalid.
– Return your key cards to Guest Services at your check out time.
On and Off the Property
– Never leave your wallet, keys, or purse unattended.
– Ask our staff for the most direct driving directions when preparing to travel to attractions.
– Instead of carrying cash, use a credit card or traveler’s check when making large purchases. Do
not draw attention to yourself by displaying large amounts of cash or expensive jewelry.
– If you see any activity that appears suspicious, please dial 0 and/or report it to Guest Services.
– Pay attention to when and where you are walking or parking. Be aware of your surroundings.
-While a fire at our resort is extremely rare, we feel it is still very important for you and your family to be mindful of what precautions to take should an emergency arise. Plan your escape!
– If you have questions or concerns, contact Guest Services by dialing extension “7001” or “0”
– Be aware of where the fire alarm, extinguisher, and exits are located inside and outside of your unit. Familiarize yourself with the resort fire evacuation plan.
– Make sure you know how to control your thermostat and fireplace
– Keep your room keycard on hand at all times.
In Case of Fire
– Remain calm. First notify the fire department (9-911) and then notify the Property Management and Guest Services by dialing “7001” or “0”. Identify your name and location, with a brief description of the situation.
– Touch your unit door. IF IT IS HOT, DO NOT OPEN IT.
– If the door is cool, brace your shoulder against the door and open it slowly. Be prepared to quickly close it if there are flames or smoke on the other side.
– If you are able to leave your unit, take your key, close the door behind you and sound the nearest alarm. Predetermine a meeting place so you will know all of your family members are safe.
– Crawl or keep low to reduce exposure to smoke or odorless carbon monoxide.
– If you stay in your unit, make every effort to notify someone that you/your family are inside. If normal communication to 911 or the resort is not available, signal to them by hanging a sheet from your window.
– Turn off the air conditioner and fill the bathtub with water. Place wet sheets and towels around the door jam. Block any vents that are emitting smoke. Only open the windows if you are sure you are letting in fresh air. If walls are hot, bail them with water using pots, bowls, or any tools within your reach to gather water.
– If there is smoke in your unit, stay as low as possible and keep a wet cloth over your nose and mouth.
– Do not jump. A fall from all the upper floors can cause serious injury; Rather, continue to protect yourself from the fire and signal from your window for help.
– If you are in a public area when a fire starts, calmly leave through the nearest exit.
Code Adam is a nationally recognized missing child safety program in the United States and thousands of department stores, retail shops, shopping malls, supermarkets, amusement parks, and museums volunteer in the program. The program was named Code Adam in memory of a young child, Adam Walsh, who in 1981 was abducted from a Sears department store in Florida. Adam’s father is John Walsh, a co-founder of the National Center for Missing and Exploited Children and host of the television show “Americas Most Wanted.” Bluegreen is proud to add its name to the long list of those participating.
Your Course of Action
If you believe that your child is missing, do not panic, but do take action immediately. Search the area checking wherever a child may crawl or hide.
If you still cannot find your child after a thorough search, call Guest Services at “7001” or dial “0”and report him/her missing. You will be asked to provide the following information:
Be prepared to report to the Guest Services area to provide additional information.
Guest Services has already been instructed to immediately announce a Code Adam to the Code Adam Team as soon as they receive the report of a missing child. They will provide the team with all the information you have given them. All associates assigned to the Code Adam Team will immediately stop what they are doing and search for the child.
If the child is not found within 10 minutes of initiating the Code Adam, Guest Services will contact local law enforcement and request assistance.
We hope this encounter will never take place, but would like you to know what the appropriate steps to take are, and that Bluegreen will be with you every step of the way.
Resort Telephone Number: 828-898-9737
Resort Fax Number: 828-898-5967
Guest Services: Ext. 7001
Security: Ext. 7030
Maintenance/Housekeeping: Ext. 7001
Activities: Ext. 7021
Calling Out on Room Phone
Press talk on the receiver to obtain a dial tone.
Pess 8 + 1 then the area code and number to make a call.
Bluegreen Vacations Club Services : 877.688.9889
Your vacation villa includes the following amenities:
Press the power button on the Charter television remote.
Cozy up to the warmth of a crackling fire.
You’ll find everything you need to prepare home-cooked meals.
Dear Resort Guest(s),
Welcome to Blue Ridge Village Resort. We’re delighted that you’ve chosen to share happiness with your loved ones during your stay at this unique Bluegreen Vacations location. Blue Ridge Village is located in a unique part of the Appalachian Mountains steeped in history and unrivaled beauty. North Carolina’s High Country is an outdoor playground year-round. In the warmer months, you’ll find some of the best hiking, biking and fishing around. Take the family for a ride on Tweetsie Railroad. Drive the Blue Ridge Parkway and make a stop at Blowing Rock or Boone for great local dining, shopping and attractions. Visit Grandfather Mountain in July for the Highland Games annual Scottish festival. In the winter, ski at Appalachian, Beech or Sugar mountains, or find the perfect Christmas tree in the Christmas tree capital of the United States!
Our resort has much to offer, including our indoor pool and hot tub, tennis and basketball courts, large putt-putt course and cornhole boards located throughout the resort. You can also check out our Activities Department offering many on and off property crafts, socials and adventures, but If relaxing is more your thing, enjoy the sounds of nature from your private balcony or porch and let the spirit of the mountain fill your heart.
Make yourselves at home, and remember we are prepared to do whatever we can to ensure your stay is enjoyable. On behalf of all of us here, we hope your vacation provides you with many opportunities to share time together, smile, and make lasting memories with your family and friends.
The Management and Staff at Blue Ridge Village
Take a look! Here’s a sneak peek at some of the exciting activities and adventures you and your family can enjoy while visiting the Blue Ridge Mountains. Stop by Guest Services more information on area attractions.
Apple Hill Farm
400 Apple Hill Rd., Banner Elk, NC 28604
Banner Elk Stables
796 Shomaker Rd., Banner Elk, NC 28604
Blue Ridge Parkway
Sky Valley Ziplines
634 Sky Ranch Rd., Blowing Rock, NC 28605
19929 US-221, Marion, NC 28752
Mast General Store
Valle Crucis, NC 28691
Moses Cone Manor
6570 Blue Ridge Pkwy, Blowing Rock, NC 28605
300 Tweetsie Railroad Ln., Blowing Rock, NC 28605
When it comes to dining, the choices are always decadent and prepared with flair. Have your fill of tasty food at some of the area’s most scrumptiously delicious restaurants. For more suggestions, please call or visit Guest Services.
ARTISANAL (828) 898-5395. American fine Dining. Locally grown ingredients. Open for dinner only Tuesday-Saturday 5:30pm-10pm. 1200 Dobbins Rd, Banner Elk.
BANNER ELK CAFÉ/LODGE (828) 898-4040 Family style atmosphere. Great food and breakfast until 11am. 324 Shawneehaw Ave S., Banner Elk
BAYOU SMOKEHOUSE & GRILL (828) 898-8952 BBQ plates & Cajun dishes. Outside seating available. 60 beers, wine, and full ABC permit. 130 Main St E, Banner Elk
BELLAS NEIGHBORHOOD ITALIAN RESTAURANT (828) 898-9022 A neighborhood Italian restaurant with specials and pizza. 3585 Tynecastle Highway, Banner Elk
BELLAS BREAKFAST AND LUNCH (828)898-2594 The fellas from Bella’s Italian restaurant is bringing to you a locally owned breakfast and lunch…. 142 Main Street, Banner Elk, NC 28604.
BODEGAS KITCHEN AND WINE BAR (828) 898-7773 Caribbean inspired fare and tapas style dining. 488 West Main St. Banner Elk
CAM RAHN BAY (828) 898-4121 Japanese and Thai food. Hibachi, Sushi, Chef Specials, & Vegan-Friendly. 110 High Country Square, Banner Elk
CAROLINA BBQ (828)737-0700 BBQ plates & homestyle sides doled out in modest, country-style digs with live music on weekends. Rated in the top 100 BBQ Restaurants in North Carolina. 500 Pineola St. Newland, NC
DUNN’S DELI (828) 898-6731 Boar’s head sandwiches! 134 West Main St. Banner Elk, NC
HAM SHOPPE (828) 898-6313 Over 25 years of making sandwiches. Fresh, local ingredients. All breads baked fresh daily. 32 High Country Square, Banner Elk
HIGHLANDER’S GRILL AND TAVERN (828) 898-9613 Daily specials, full bar. Family dining experience. 4527 Tynecastle Hwy, Banner Elk
PAINTED FISH CAFÉ AND BEER BAR (828) 898-6800 Appetizers, chef’s specialties, craft beer, a full bar and dinner salads. 2941 Tynecastle Highway, Banner Elk
PUERTO NUEVO (828) 898-3332 Tex-Mex Dishes with specialty margaritas & tequila, 2120 Tynecastle Highway, Banner Elk
STONEWALLS (828) 898-5550 Prime Rib, steaks, seafood, specials and much more. Dinner only. Reservations Only. 344 Shawneehaw Ave S, Banner Elk
Wineries and Breweries
BANNER ELK WINERY (828) 898-9090 Open daily from 12pm-6pm. Live music most weekends. 60 Deer Run, Banner Elk
GRANDFATHER VINEYARD AND WINERY (828) 963-2400 Open daily from 12pm-6pm. Live music most weekends. 225 Vineyard Lane, Banner Elk
LINVILLE FALLS WINERY (828)765-1400 Open Sun thru Fri from 12-6 and Sat 11am-6pm. 9557 Linville Falls Hwy, Newland
BEECH MOUNTAIN BREWING CO. (828)387-2011 Open Thurs thru Sun 11am-8pm. 1007 Beech Mountain Pkwy, Beech Mountain
BOONESHINE BREWING CO. (828)278-8006 Open Tues thru Thurs 11:30am-10pm, Fri and Sat 11:30am-11pm, Sunday 11:30am-10pm, Closed Monday. 465 Industrial Park Dr, Boone
APPALACHIAN MOUNTAIN BREWERY (828)263-1111 Open 12pm-10pm daily. 163 Boone Creek Dr, Boone
KETTELL BEERWORKS (828) 898-8677 Open Wed thru Sat. Local brewery offer pizza, wings and more. 567 Main St E, Banner Elk