The staff at The Suites At Hershey is dedicated to delivering one-of-a-kind vacation experiences. Let us show you just how sweet Hershey can be!
Concierge Services, dial 0
Located in the lobby area. The associate on duty will be pleased to assist with making dinner recommendations or informing you on the wonderful things happening around the city!
Lost and Found
Contact Guest Services at extension 0 for inquiries.
Available at Guest Services. Postage can be obtained at the front desk. Mail may be dropped off at the Guest Services.
We provide alarm clocks in your room for your convenience or you may contact Guest Services by dialing 0.
RECYCLABLES: Please bag recyclables in the green bags provided. Place green bags in the recycle bins located under each parking garage.
TRASH: Please bag trash and place in the black bins located under each parking garage. Extra trash bags are provided under the kitchen sink.
Contact Guest Services at extension 0 for available rental agencies and taxi cab information.
Many items that you may need for your stay with us are available upon request. A few items are: toothbrushes, tooth paste, pots and pans, bowls and pitchers. This list is not all-inclusive so please feel free to ask for any item not listed.
We take great pride in our work. If for any reason you are dissatisfied with it, please dial 6100 and let us know how we can correct the deficiency. We do not provide complimentary daily maid service but offer the following options for which you will be charged per use. To arrange one of these services, dial 6100.
Towel Exchange (complimentary)
Tidy-Up Service ($60)
Full Maid Service ($120)
Service will include
Below we have listed some important local phone numbers you might need while you are vacationing with us in Hershey.
Harrisburg International Airport
One Terminal Drive, Middletown, PA 17057
Enterprise Car Rental
West Chocolate Ave & University Drive, Hershey, PA 17033
IN CASE OF A MEDICAL EMERGENCY
Penn State Hershey Medical Center
500 University Drive Hershey, PA 17033
Hospital Operator: 717.531.8521
Careline: 717.531.6955 or 1.800.243.1455
565 E. Chocolate Ave., 17033
Local Grocery Store
1250 Cocoa Ave, Hershey, PA 17033
Walmart Super Center
100 N Londonderry Sq., Palmyra, PA 17078
Our Address: 176 E Hershey Park Dr Hershey, PA 17033
Our Phone number: 1.717.534.2003
Check-in and out Information
Should you lose your Key Card, please notify Guest Services immediately so that your lock may be re-coded. For your safety and security, I.D. will be required to have a new key made. Please return your Key Card to the front desk upon check-out.
Unfortunately, pets are not allowed at The Suites at Hershey. But we do understand they are like family. Please contact Guest Services for information about pet boarding.
Upon arrival, you will receive a Parking Pass from Guest Services. Please display the pass inside your vehicle during your stay. Parking is available around each resort building. On site parking is at no charge. One vehicle per unit.
Smoking is NOT allowed in any guest rooms or interior areas. A $300.00 fee will be charged for smoking in the rooms.
A $300.00 Cleaning Fee will be applied if smell or evidence of smoke or pets is present in unit.
Surfaces are HOT to the touch. Please keep small children away from the fireplace glass.
Your last name and room number are your username and password. Blueprint is our provider and upgraded Internet is available on the Blueprint Homepage for an additional fee of $7.95. If you have any issues, feel free to call (877) 530-0820.
The Suites at Hershey offer the following amenities:
Indoor Pool hours: 8 a.m. – 11 p.m.
Outdoor Pool hours: 9 a.m. – 10 p.m.
Please note there is no lifeguard on duty, and adults must supervise children. For safety, absolutely no glass bottles or containers are allowed on the pool deck. Safety equipment and life preservers should never be used for play. The Outdoor Pool and Hot Tub are seasonal and usually open Late May thru Labor Day. (Swim diapers are required on all children not potty trained).
9 a.m. – 9 p.m.
Located on the 1st floor of building 2 just off the elevator. Children under the age of 16 must be accompanied by an adult.
Features Foosball, Air Hockey, Shuffleboard and Ping Pong
7am – 10pm
Located on the 1st floor of building 2 just off the elevator. The fitness room is accessible with your room key. Adults only, must be 16 years of age and older. Equipment includes an exercise bike, treadmill, universal strength machine and elliptical trainer. Consult your physician prior to beginning any exercise program.
Dusk – 10pm. (Seasonal)
Located behind building 1. Chairs provided for your comfort. Please no cooking on the fire pit.
Inside Your Villa
On and Off the Property
If you can not leave your room please follow these steps:
Your vacation villa includes the following amenities:
Automatic: Adjust Up or Down arrows to your desired temperature. Do not set the A/C temperature below 65 F as it may cause the A/C to stop working. If any door is ajar, the air conditioner will turn off automatically.
The dryer is located on the top of the clothes washer. Open the door and load the dryer with clothes (Do not overload). Set the dryer and press the start button to begin. Clean the lint trap after each use (lint collector is located on the inside back wall of the dryer.)
The washing machine is located below the dryer. Lift the lid and load the machine with clothes (Do not overload). Pour the desired amount of detergent (1 small bag of detergent per load). Set load size and then set desired the wash/rinse temperatures. Push in the knob and scroll to the desired settings and pull to start the wash. Washer will not operate with lid open.
Fill the water reservoir to the number of cups you would like to brew. Add ground coffee. Add one tablespoon of coffee per cup. Coffee provided by the resort comes inside a filter and will brew 12 cups. Turn the function knob to brew and press the ON/OFF button. The blue indicator light will turn on. If brewing less than 5 cups, press the 1-4 cup button. When the brewing cycle has completed, 5 beeps will sound. To dispense coffee, place cup in the dispenser area. Press lever down to dispense coffee. To turn off machine, press ON/OFF button again.
Open the dishwasher; fill main detergent cup located on the side of the front door with dishwashing powder and slide closed. Close front door and turn button to desired wash. Slide the lever to start the dishwasher. Do not use liquid soap.
DVD Players on Demand
DVD Instructions and TV Troubleshooting: To change the input on the TV’s, Press the INPUT BUTTON located above the CHANNEL + BUTTON until desired input is selected (Normally AV2). When the desired input is selected, press the CHANNEL + BUTTON.
Run the water and turn switch on the wall. Do not put your fingers into drain/disposal. Do not put metal, glass, bones, tobacco, eggshells or greasy items into disposal.
Remove hair dryer from the bag located behind the bathroom door. Press the switch to the ON position 1 or 2. Position 1 is for low and position 2 is for high.
To make ice, lower the handle or press on/off button on unit.
Fill the iron with water and turn the knob to the desired temperature. Use the ironing board for all ironing. Do not iron on beds, tables or floors.
Open the door and place food inside on the glass plate (Do not place cups of water, foil, metal or plastic inside microwave.) Set Micro 1-11 and enter desired minutes and press start. For automatic time, press cook-time, press the hour button up/down and then press the start time up/down button.
Open the oven door and place food inside on middle rack. (Do not place paper products or plastic inside oven.) Turn knobs to set desired temperature and press start. For timed cook, press cook time, press the hour button up/down and press start time up/down.
Turn the shower handle counter-clockwise. Handicapped units have adjustable shower heads.
Resort Number: 1.717.534.2003
Guest Services: 1.717.534.2003 or dial ext 0
Concierge: 1.717.534.2003 or dial ext 0
Housekeeping: 1.717.534.2003 or dial ext 6198
Room-to-Room: Dial Room Number
Emergencies: Dial 911
Local Calls: 8 +1+ Number
Toll-Free Calls: 8 + 1 + Number
Local Information: 8 + 411
Long Distance/Domestic: 8 + 1 + Area Code + Number
Charges Will Apply
International Calls: Calling cards calling only.
Surcharges are applied to international calls only.
Charge per call includes rates comparable to AT&T rates plus resort markup.
Message Retrieval: Dial 777 (or press the blinking message button) and listen to instructions. Your extension is your Room Number and your password is your room number.
Watch All Your Favorite Shows!
A great lineup of entertainment is waiting.
8.1 * PBS
10.1 * CW
11.1 * ABC
12.1 * NBC
14.1 * 17-(MY)
15.1 * 49-(IND)Network
17.1 * NFL
18.1 * NBC Sports
19.1 * National Geo
20.1 * FS1
21.1 * Hallmark
22.1 * VH1
23.1 * BBC America
24.1 * Paramount
25.1 * ESPN News
26.1 * E!
27.1 * Bravo
28.1 * AMC
29.1 * Tru TV
30.1 * History
31.1 * BET
32.1 * Comedy Central
33.1 * NFL Network
34.1 * Cartoon Network
35.1 * WE TV
36.1 * Animal Plant
37.1 * Fox Business
38.1 * Showtime
39.1 * Big Ten Network
40.1 * Comcast Sports Net
41.1 * Root Sports (Pitt)
42.1 * MASN
43.1 * ESPN
44.1 * ESPN2
45.1 * Golf
46.1 * Fox News
47.1 * CNN
48.1 * HLN
49.1 * MSNBC
50.1 * CNBC
51.1 * Weather
52.1 * USA
53.1 * TNT
54.1 * TBS
55.1 * A&E
56.1 * HGTV
57.1 * Food
58.1 * Lifetime
59.1 * MTV
60.1 * TLC
61.1 * Disney
62.1 * Nickelodeon
63.1 * Free Form
64.1 * Discovery
65.1 * Travel
66.1 * FX
99 * Guide
Dear Resort Guest,
On behalf of the entire resort staff, we are pleased to welcome you to The Suites at Hershey. We’re delighted that you have chosen to share happiness with your loved ones during your stay at this unique resort. We believe in the power of vacation and hope your vacation provides you with many opportunities to share time together, smiles and memories with your family and friends.
We hope you’ll take advantage of all that the resort has to offer. Burn off a few chocolatey calories in the fitness center or spend some time with the kids in the Game Room. You can even climb up the Cocoa Train observation deck to watch trains chug past carrying sugary goodness to the chocolate factories beyond. We know you’ll want to see all the sights Hershey and the surrounding areas have to offer.
Again, we extend our warmest welcome. We know you’ll enjoy the accommodations and all the amenities that The Suites at Hershey has to offer. Please know that we stand ready to do whatever we can to make your stay enjoyable.
The Management and Staff of The Suites at Hershey
170 Hotel Rd., Hershey, PA 17033
The Hershey Story
63 W Chocolate Ave, Hershey, PA 17033
MeltSpa by Hershey
11 E Chocolate Ave., Hershey, PA 17033
15 E Caracas Ave, Hershey, PA 17033
The Vineyard and Brewery at Hershey
98 Schoolhouse Rd, Middletown, PA 17057
CrossWinds Winery at Hershey
621 Hershey Rd., Hummelstown, PA 17036
Challenge Family Fun Center
366 Middletown Rd., Hummelstown, PA 17036
201 Park Ave., Hershey, PA 17033
Lake Tobias Wildlife Park
760 Tobias Rd., Halifax, PA 17032
Indian Echo Cavern
368 Middletown Rd., Hummelstown, PA 17036
777 Hollywood Blvd., Grantville, PA 17028
30 Centre Square, Easton, PA 18042
Hershey is home to an incredible selection of delectable dining options. From breakfast, lunch and dinner to tasty snacks and desserts, you’ll always find food for every mood.
The Hershey Pantry
801 East Chocolate Avenue, Hershey, PA 17033
664 West Main Street, Palmyra, PA 17078
650 Walton Avenue, Hummelstown, PA 17036
403 East Main Street, Hummelstown, PA 17036
Lunch & Dinner
The Chocolate Avenue Grill
114 West Chocolate Avenue, Hershey, PA 17033
102 West Chocolate Avenue, Hershey, PA 17033
The 1762 at The Warwick Hotel
12 West Main Street, Hummelstown, PA 17036
27 West Chocolate Avenue, Hershey, PA 17033
Pubs and Bars
The Boro Bar and Grill
401 East Main Street, Hummelstown, PA 17036
The Bears Den
325 University Drive, Hershey, PA 17033
312 East Main St, Palmyra, PA 17078
TROEGS Brewery (located next door)
200 E. Hersheypark Drive, Hershey PA 17033